Refund policy

Return and Refund Policy

At thelittlesprout, we are committed to ensuring you love your purchase. As a small business specialising in paw prints and pet mementos, each item is crafted with care and designed to celebrate your cherished moments. Please read our return and refund policy below to understand how we handle returns and exchanges.

Returns

Due to the custom and sentimental nature of our products, we do not accept returns on personalised or made-to-order items. However, if your product arrives damaged or defective, we are happy to assist you.

Eligible for Return:

- Non-personalised items in their original, unused condition.
- Return requests must be made within 14 days of receiving your order.

Not Eligible for Return:

- Personalised or customised items.
- Used, damaged (non-delivery-related)