Shipping policy
Shipping Policy
At thelittlesprout, we are committed to ensuring your order reaches you safely and promptly. Please read our shipping policy carefully for details on shipping times, costs, and other important information.
Processing Time
- All orders are processed within 3 business days of payment confirmation unless stated otherwise.
- During peak seasons or for custom-made products, processing times may be longer. You will be notified in advance if delays are expected.
Shipping Methods and Costs
- We offer mailing via Ninjavan to accommodate different delivery needs. Shipping fees are calculated at checkout based on your location and chosen shipping method.
- Free shipping may be available for orders over $80.00 SGD or during promotional periods. Check our website for current offers.
Delivery Times
- Delivery times vary based on your location and shipping method. Estimated delivery times are:
- Domestic: [3-5] business days.
- International: [7-12] business days.
- Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance or carrier delays.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's progress.
- If you experience issues with tracking or your package appears to be delayed, please contact us at thelittlesproutsg@gmail.com.
International Shipping
- We ship internationally to selected countries. Please check if we deliver to your location before placing an order.
- International customers are responsible for any customs duties, taxes, or additional fees incurred during delivery.
Lost or Damaged Packages
- We are not liable for packages lost or damaged during transit. However, we will assist you in filing a claim with the shipping carrier if needed.
- If your package arrives damaged, please contact us immediately at thelittlesproutsg@gmail.com with photos of the damage and your order details.
Address Accuracy
- Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or losses due to incorrect addresses.
- If you need to update your shipping address, contact us as soon as possible at thelittlesproutsg@gmail.com.
Contact Us
If you have any questions or concerns about our shipping policy, feel free to contact us at thelittlesproutsg@gmail.com
